Electricity only supplier

Drax Energy Solutions: contact, login and rates

Q: What is the Drax business phone number?

New business sales: 01473 707160. Existing customers: 01473 277556. Complaints (contact team): 01473 632598 (between 8.30am and 5.00pm, Monday to Friday). Deemed / out-of-contract / variable rates enquiries: 01473 632666. Sell your energy (renewable generators): 01865 312145. Electric vehicles / electrification: 01473 632533. Numbers taken from Drax's official contact page, checked 12 September 2026.

Phone numbers, online account login, out-of-contract rates and who owns the company, checked against Drax's own website.

Facts checked against official sources on 12 September 2026

New business sales 01473 707160

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Drax Energy Solutions, formerly Haven Power, is the business electricity supplier owned by Drax Group plc and based in Ipswich. It supplies renewable source electricity to larger businesses and other organisations, and says it has over 7,000 of them as customers. It does not supply gas.

Worth knowing: Drax has left the small business market. It sold its Opus Energy small business customers to EDF and Pozitive Energy, completing the final sale in May 2025, and Drax Energy Solutions continues to supply electricity to industrial and commercial customers.

Drax business contact numbers and login

New business sales 01473 707160

Existing customers 01473 277556

Complaints (contact team) 01473 632598 between 8.30am and 5.00pm, Monday to Friday

Deemed / out-of-contract / variable rates enquiries 01473 632666

Sell your energy (renewable generators) 01865 312145

Electric vehicles / electrification 01473 632533

Emergencies are not handled by your supplier. If you smell gas, call the National Gas Emergency Service on 0800 111 999. For a power cut, call 105 to reach your local network operator.

We are not Drax Energy Solutions. Numbers and links are taken from Drax's own website and were checked on 12 September 2026.

About Drax Energy Solutions

Status	Trading
Supplies	Electricity only
Business customers	Industrial and commercial
Owned by	Drax Group plc
Supplying company	Drax Energy Solutions Limited
Company number	05893966 on Companies House
Founded	2006
Formerly	Haven Power (renamed 2021)
Energy Ombudsman	Yes, refers eligible complaints
On our comparison panel	No
Website	energy.drax.com

Drax is for larger users: its Fix plans are for sites using over 30MWh a year and its Flex plans for sites using over 2GWh a year.

Drax business energy products

These are the business products Drax describes on its own website. Availability depends on your business size, meter and region.

Fix plans
Flex plans
Corporate Power Purchase Agreements (CPPA)
Renewable Energy Certificates (RECs)
Smart meters
Electric vehicle solutions
Route to market for renewable generators

Drax deemed and out-of-contract rates

If your fixed contract ends without a new one in place, or you move into premises supplied by Drax without agreeing a contract, you'll pay its deemed or out-of-contract rates. These are typically well above fixed contract prices.

Drax shows its current deemed and out-of-contract electricity rates in tables on its website and updates them monthly; when we checked in September 2026 the rates shown applied from 1 September 2026. Older rates are available as PDFs.

See Drax's current published rates

For context: in Q2 2026, UK businesses using up to 20,000 kWh of electricity a year paid an average of 38.36p per kWh all-in, which spreads the standing charge across every unit and includes the Climate Change Levy. A bill shows a unit rate plus a daily standing charge, so use our cost calculator to turn your rates into an all-in figure before comparing. Prices for every business size.

Drax: key facts and recent news

Drax Group bought Haven Power in 2009 and renamed it Drax in September 2021. At the time it supplied over 20,000 large industrial and commercial customers. drax.com · Leading b2b renewable energy supplier changes its name to drax
The company was incorporated on 2 August 2006 and was called Haven Power Limited until 31 August 2021. Companies House
In June 2024 Drax agreed to sell up to 90,000 Opus Energy small business meter points to EDF Energy Customers Limited, leaving its Energy Solutions business for larger customers unaffected. theenergyst.com · Drax sells sme business opus energy group to edf
In May 2025 Drax completed the sale of its remaining Opus Energy small business meter points to Pozitive Energy Limited. It has now sold all its small business supply points. drax.com · FY25 prelim announcement final
Drax says it supplies electricity to over 7,000 businesses and other organisations. energy.drax.com · Why drax
In August 2024 sister company Drax Power Limited, the generation business rather than the supplier, paid £25m to Ofgem's redress fund after an investigation into its Renewables Obligation reporting. Ofgem · Ofgem closes investigation drax power limited

Drax and energy brokers

Drax works with energy consultants and brokers under a published Consultant Charter. It says all the brokers it works with that sell to microbusinesses have signed up to the Energy Ombudsman's dispute resolution scheme.

Switching from Drax

You can usually switch away from Drax when your fixed contract ends, and at any time if you're on deemed or out-of-contract rates. Check your contract for any notice you need to give so you don't roll onto renewal prices.

Find your contract end date on a recent Drax bill or in your online account.
Check whether you need to give written notice, and by when.
Compare electricity prices for your premises.
Agree a new contract. Your new supplier handles the switch, and your supply isn't interrupted.

Compare prices for your business

Drax FAQs

What is the Drax business phone number?

New business sales: 01473 707160. Existing customers: 01473 277556. Complaints (contact team): 01473 632598 (between 8.30am and 5.00pm, Monday to Friday). Deemed / out-of-contract / variable rates enquiries: 01473 632666. Sell your energy (renewable generators): 01865 312145. Electric vehicles / electrification: 01473 632533. Numbers taken from Drax's official contact page, checked 12 September 2026.

How do I log in to my Drax business account?

You can log in to your Drax business account on the supplier's website. If you haven't registered yet, you'll usually need your account number from a bill.

Who owns Drax?

Drax Group plc. Contracts are with Drax Energy Solutions Limited (company number 05893966).

What are Drax's out-of-contract rates?

Drax publishes its deemed and out-of-contract rates on its website. These rates are usually much higher than fixed contract prices, so compare before your contract ends. See Drax's published rates.

Can I complain about Drax to the Energy Ombudsman?

Yes. Drax's complaints information refers eligible business customers to the Energy Ombudsman. You normally need to complain to the supplier first and wait eight weeks, or receive a deadlock letter, before the Ombudsman can look at it.

Can I switch away from Drax?

Yes, usually at the end of your contract, or at any time if you're out of contract or on deemed rates. Check your contract for notice requirements so you don't roll onto renewal rates.

Sources

Facts on this page come from Drax's official website, Companies House, Ofgem and the parent company's published reports and announcements, checked on 12 September 2026.

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