Electricity and gas supplier

Ecotricity: contact, login and rates

Q: What is the Ecotricity business phone number?

New business sales: 0345 600 1994 (Mon-Thu 8:30-17:00, Fri 8:30-16:00). Existing customers: 0345 230 6102 (8:30am-5pm Mon-Thu, 8:30am-4pm Fri). Strategic Customer Service (key accounts): 01453 358 061 (8:30am-5pm Mon-Thu, 8:30am-4pm Fri). Business Debt Team: 01453 790 255 (8:30am-5pm Mon-Thu, 8:30am-4pm Fri). Numbers taken from Ecotricity's official contact page, checked 12 September 2026.

Phone numbers, online account login, out-of-contract rates and who owns the company, checked against Ecotricity's own website.

Facts checked against official sources on 12 September 2026

New business sales 0345 600 1994

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Ecotricity is a green energy supplier based in Stroud, founded in 1995 and controlled by Dale Vince through Green Britain Group. It supplies businesses with 100% green electricity and carbon neutralised or green gas, and also offers on-site wind and solar generation. Its business supply is split into SME and large business services.

Ecotricity business contact numbers and login

New business sales 0345 600 1994 Mon-Thu 8:30-17:00, Fri 8:30-16:00

Existing customers 0345 230 6102 8:30am-5pm Mon-Thu, 8:30am-4pm Fri

Strategic Customer Service (key accounts) 01453 358 061 8:30am-5pm Mon-Thu, 8:30am-4pm Fri

Business Debt Team 01453 790 255 8:30am-5pm Mon-Thu, 8:30am-4pm Fri

Emergencies are not handled by your supplier. If you smell gas, call the National Gas Emergency Service on 0800 111 999. For a power cut, call 105 to reach your local network operator.

We are not Ecotricity. Numbers and links are taken from Ecotricity's own website and were checked on 12 September 2026.

About Ecotricity

Status	Trading
Supplies	Electricity and gas
Business customers	Small and medium businesses
Owned by	Green Britain Group Limited (controlled by Dale Vince), via Ecotricity Group Ltd
Supplying company	Ecotricity Limited
Company number	03043412 on Companies House
Founded	1995
Energy Ombudsman	Yes, refers eligible complaints
On our comparison panel	No
Website	ecotricity.co.uk

Ecotricity splits business customers into SMEs (under 200,000 kWh a year or up to 5 meter points, with online quotes) and large businesses (over 200,000 kWh, quoted by its sales team, with half-hourly metering).

Ecotricity business energy products

These are the business products Ecotricity describes on its own website. Availability depends on your business size, meter and region.

100% green electricity
carbon neutralised / green gas
fixed pricing (large businesses)
half-hourly metering (large businesses)
Real Time REGOs (time-matched renewable certificates)
on-site generation (wind/solar)
smart meters

Ecotricity deemed and out-of-contract rates

If your fixed contract ends without a new one in place, or you move into premises supplied by Ecotricity without agreeing a contract, you'll pay its deemed or out-of-contract rates. These are typically well above fixed contract prices.

Ecotricity publishes its deemed rates for electricity and gas as a PDF, and when we checked in September 2026 the document was headed 'Prices from 05 September 2025 Onwards'. Its terms say deemed rates are reviewed quarterly and that deemed and out-of-contract rates are available on request, so ask Ecotricity to confirm the current figures.

See Ecotricity's current published rates

For context: in Q2 2026, UK businesses using up to 20,000 kWh of electricity a year paid an average of 38.36p per kWh all-in, which spreads the standing charge across every unit and includes the Climate Change Levy. A bill shows a unit rate plus a daily standing charge, so use our cost calculator to turn your rates into an all-in figure before comparing. Prices for every business size.

Ecotricity: key facts and recent news

Ecotricity Limited is owned by Ecotricity Group Ltd, whose controlling shareholder is Green Britain Group Limited. Dale Vince holds 75% or more of Green Britain Group. Companies House · Persons with significant control
Ecotricity Group held a 25-50% stake in Good Energy Group. It stopped being a significant shareholder on 9 April 2025, when Esyasoft's takeover of Good Energy completed. Companies House · Persons with significant control
In August 2026 Ecotricity Business made its price books available to brokers on the POWWR Broker 360 and Tickd platforms. ecotricity.co.uk · We are now live on broker platforms
In April 2026 Ecotricity Business joined the Utilities Intermediaries Association as an ancillary member. ecotricity.co.uk · Ecotricity business joins forces with the utilities intermediaries
Ecotricity lists its 2026 recognition as Uswitch Best Customer Service Small Supplier, Which? Eco Provider for the sixth year running, and first place in the Citizens Advice customer service rankings. ecotricity.co.uk · We win lots of awards but what do they mean for our customers
On 2 September 2025 Ofgem announced a compliance engagement with Ecotricity, So Energy and Tomato Energy over their smart meter obligations. Ofgem

Ecotricity and energy brokers

Ecotricity works with brokers, and any commission it pays them is shown on your Business Supply Agreement. Brokers acting for micro and small businesses must be registered with the Ombudsman Services energy broker dispute scheme.

Switching from Ecotricity

You can usually switch away from Ecotricity when your fixed contract ends, and at any time if you're on deemed or out-of-contract rates. Check your contract for any notice you need to give so you don't roll onto renewal prices.

Find your contract end date on a recent Ecotricity bill or in your online account.
Check whether you need to give written notice, and by when.
Compare electricity and gas prices for your premises.
Agree a new contract. Your new supplier handles the switch, and your supply isn't interrupted.

Compare prices for your business

Ecotricity FAQs

What is the Ecotricity business phone number?

New business sales: 0345 600 1994 (Mon-Thu 8:30-17:00, Fri 8:30-16:00). Existing customers: 0345 230 6102 (8:30am-5pm Mon-Thu, 8:30am-4pm Fri). Strategic Customer Service (key accounts): 01453 358 061 (8:30am-5pm Mon-Thu, 8:30am-4pm Fri). Business Debt Team: 01453 790 255 (8:30am-5pm Mon-Thu, 8:30am-4pm Fri). Numbers taken from Ecotricity's official contact page, checked 12 September 2026.

How do I log in to my Ecotricity business account?

You can log in to your Ecotricity business account on the supplier's website. If you haven't registered yet, you'll usually need your account number from a bill.

Who owns Ecotricity?

Green Britain Group Limited (controlled by Dale Vince), via Ecotricity Group Ltd. Contracts are with Ecotricity Limited (company number 03043412).

What are Ecotricity's out-of-contract rates?

Ecotricity publishes its deemed and out-of-contract rates on its website. These rates are usually much higher than fixed contract prices, so compare before your contract ends. See Ecotricity's published rates.

Can I complain about Ecotricity to the Energy Ombudsman?

Yes. Ecotricity's complaints information refers eligible business customers to the Energy Ombudsman. You normally need to complain to the supplier first and wait eight weeks, or receive a deadlock letter, before the Ombudsman can look at it.

Can I switch away from Ecotricity?

Yes, usually at the end of your contract, or at any time if you're out of contract or on deemed rates. Check your contract for notice requirements so you don't roll onto renewal rates.

Sources

Facts on this page come from Ecotricity's official website, Companies House, Ofgem and the parent company's published reports and announcements, checked on 12 September 2026.

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