Electricity and gas supplier

TruEnergy: contact, login and rates

Q: What is the TruEnergy business phone number?

Existing customers: 01942 946686 (from 10am to 4pm, Monday to Friday). Domestic sign-ups (Huddle Utilities brand): 0113 519 5434. Numbers taken from TruEnergy's official contact page, checked 12 September 2026.

Phone numbers, online account login, out-of-contract rates and who owns the company, checked against TruEnergy's own website.

Facts checked against official sources on 12 September 2026

Existing customers 01942 946686

1We find your meter
2You see live prices
3You pick a deal

Live quotes are provided through our comparison partner. With your permission it looks up your meter and current supplier from industry databases so prices are accurate.

TruEnergy (Tru Energy Limited) is a London-based supplier of business electricity and gas, with services aimed at property portfolios and landlords, large industrial sites and entrepreneurs. It is not business-only: it also supplies homes under its Huddle Powered by Tru brand.

TruEnergy business contact numbers and login

Existing customers 01942 946686 from 10am to 4pm, Monday to Friday

Domestic sign-ups (Huddle Utilities brand) 0113 519 5434

Emergencies are not handled by your supplier. If you smell gas, call the National Gas Emergency Service on 0800 111 999. For a power cut, call 105 to reach your local network operator.

We are not TruEnergy. Numbers and links are taken from TruEnergy's own website and were checked on 12 September 2026.

About TruEnergy

Status	Trading
Supplies	Electricity and gas
Business customers	Microbusinesses, Small and medium businesses, Industrial and commercial
Supplying company	Tru Energy Limited
Company number	09735909 on Companies House
Founded	2017
Energy Ombudsman	Yes, refers eligible complaints
On our comparison panel	No
Website	truenergy.co.uk

TruEnergy's business services are aimed at landlords and property portfolios (including utility-inclusive rentals and bill splitting), large industrial sites and entrepreneurs. It has separate terms for microbusinesses.

TruEnergy business energy products

These are the business products TruEnergy describes on its own website. Availability depends on your business size, meter and region.

Tru Access
Tru Green (100% renewable energy)
Tru View (consolidated billing)
Tru Strategy (wholesale market access)
Tru Support
Tru Split (bill splitting)
Tru Flex (bespoke contracts)

TruEnergy deemed and out-of-contract rates

If your fixed contract ends without a new one in place, or you move into premises supplied by TruEnergy without agreeing a contract, you'll pay its deemed or out-of-contract rates. These are typically well above fixed contract prices.

TruEnergy publishes its business deemed tariffs as a downloadable Excel file on its Tariffs page; the file available in September 2026 took effect on 1 September 2026. Its terms say that if you give less than 30 days' notice before your contract ends, the deemed tariff applies or you may be rolled onto a 12-month contract.

See TruEnergy's current published rates

For context: in Q2 2026, UK businesses using up to 20,000 kWh of electricity a year paid an average of 38.36p per kWh all-in, which spreads the standing charge across every unit and includes the Climate Change Levy. A bill shows a unit rate plus a daily standing charge, so use our cost calculator to turn your rates into an all-in figure before comparing. Prices for every business size.

TruEnergy: key facts and recent news

Incorporated on 17 August 2015 as Daffodil Energy Supply Limited, renamed Huddle Energy Limited in April 2017 and Tru Energy Limited in July 2017. It is active at Companies House with no insolvency filings. Companies House
Ofgem's list of electricity licensees, dated 10 August 2026, shows it holding a domestic and non-domestic electricity supply licence. Ofgem · List of all electricity licensees including suppliers
Ofgem issued a Provisional Order on 28 July 2022 over how it set direct debits. The order lapsed on 28 October 2022 after performance improved. Ofgem · Truenergy limited provisional order
Its business terms say it also supplies energy under other brands, including Huddle Powered by Tru. truenergy.co.uk · Business Terms and Conditions v27
TruEnergy says it installed over 2,100 SMETS2 electricity meters and 1,542 gas meters in 2025, beating Ofgem's smart meter targets. truenergy.co.uk

TruEnergy and energy brokers

TruEnergy's business terms say your charges may include commission paid to a broker or consultant. Microbusiness customers can ask for a breakdown of the broker fee.

TruEnergy's broker commission information

Switching from TruEnergy

You can usually switch away from TruEnergy when your fixed contract ends, and at any time if you're on deemed or out-of-contract rates. Check your contract for any notice you need to give so you don't roll onto renewal prices.

Find your contract end date on a recent TruEnergy bill or in your online account.
Check whether you need to give written notice, and by when.
Compare electricity and gas prices for your premises.
Agree a new contract. Your new supplier handles the switch, and your supply isn't interrupted.

Compare prices for your business

TruEnergy FAQs

What is the TruEnergy business phone number?

Existing customers: 01942 946686 (from 10am to 4pm, Monday to Friday). Domestic sign-ups (Huddle Utilities brand): 0113 519 5434. Numbers taken from TruEnergy's official contact page, checked 12 September 2026.

How do I log in to my TruEnergy business account?

You can log in to your TruEnergy business account on the supplier's website. If you haven't registered yet, you'll usually need your account number from a bill.

What are TruEnergy's out-of-contract rates?

TruEnergy publishes its deemed and out-of-contract rates on its website. These rates are usually much higher than fixed contract prices, so compare before your contract ends. See TruEnergy's published rates.

Can I complain about TruEnergy to the Energy Ombudsman?

Yes. TruEnergy's complaints information refers eligible business customers to the Energy Ombudsman. You normally need to complain to the supplier first and wait eight weeks, or receive a deadlock letter, before the Ombudsman can look at it.

Can I switch away from TruEnergy?

Yes, usually at the end of your contract, or at any time if you're out of contract or on deemed rates. Check your contract for notice requirements so you don't roll onto renewal rates.

Sources

Facts on this page come from TruEnergy's official website, Companies House, Ofgem and published reports and announcements, checked on 12 September 2026.

Other business energy suppliers

Compare TruEnergy with other suppliers

Enter your postcode to see live business electricity and gas prices from the suppliers on our panel.

Compare business energy